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policies

All of Oxbow’s jewelry is designed and fabricated by hand in our Denver studio.  Almost everything is made to order for you.  Please allow up to two weeks for your custom pieces to ship and know that we are so thankful for your patience and for our supporting small business and local artists. 

Returns:

If you are unsatisfied with your jewelry, Oxbow will accept items to exchange for up 14 days after you receive it.  Customers are responsible for return shipments.   We always recommend tracking jewelry in the mail. Please allow up to two weeks for processing.


Sizing:

We appreciate you shopping online,  and understand without trying items on, sometimes the size doesn’t quite work.  To make this easy Oxbow will accept a size exchange, and ask that you cover shipping and include a return envelope. 

Repairs:

All of our jewelry is handmade.  If there is a defect in your order, it is human error and we are so sorry! We’re happy to fix it within the first 30 days of purchase.  Please contact hello@oxbow-designs.com, and we’ll make it right!

Shipping:

Domestic orders will ship free with USPS first class mail.  You may upgrade the shipping at checkout.
You will receive and email with your tracking information.  We will confirm that your package is delivered, but Oxbow can not be responsible for lost, misplaced or stolen packages.  

Please let us know if you would like to add insurance by contacting hello@oxbow-designs.com.

International Shipping:

We are so excited to ship orders internationally.  Please be familiar with your customs policies.  They vary by country and it is the responsibility of the customer to account for them. They may include charges for important taxes & delivery fees.  Please contact your customs office with questions.